Refund policy

We ensure to provide the best quality roses and fresh flower arrangements.

please choose your order carefully as we do not provide refunds for change of mind.

We will happily exchange for another item if your order has not been sent out for delivery.

LOCAL SYDNEY, AUSTRALIA DELIVERIES

– For orders of fresh flowers within Sydney, we will deliver your order on the date selected at checkout.

Note: We have a 2 business day lead time.
Ie: Order on a Monday (by midnight AEST) and the earliest delivery date shown at checkout will be Wednesday… 2 business days from the date you are placing the order.

– However, should you require a delivery within this time, please contact us ASAP at sales@bellesfleurs.com.au or via the ‘Contact Us’ tab to arrange delivery. We will do our best to accommodate all orders. Rush fees may apply.

-NOTE- We do not deliver on Sunday. If you need a delivery to be made on Sunday please contact us by email before you place the order.

– On the day of delivery, you will receive a confirmation message once your order has been delivered so that you’ll know it has arrived to the recipient.

If your delivery is a surprise please let us know in the notes section.

In situations where we are very busy we may allocate delivery jobs to our couriers who will do their best to make contact with you/the recipient on arrival via the contact number provided with your order if no one answers the door. If no one is available to receive the delivery they will be left in a safe place at the requested delivery address. Belles Fleurs Sydney is not liable or responsible for deliveries which are redirected by the recipient to another location or even rescheduled to another day. For the redirections/reschedules plus re-delivery charges will apply.

NATIONWIDE AND REGIONAL NSW

We deliver nationwide and regional NSW too, these deliveries can take up to 1-3 business days, depending on the requested delivery area.

After placing your order we despatch your item within one or two business days. Once these shipments are despatched, they are out of our control thus we can’t guarantee the very exact arrival of them.

Interstate/Worldwide Deliveries

– Our website will not allow you to select your delivery date as your items will be mailed out so we won’t have control over the exact day and time it will be delivered. See above for shipping and handling times.

– Interstate orders within Australia: Please contact us if you’d like to upgrade to express shipping on your order. Additional fees may apply.

INTERNATIONAL DELIVERY

We offer flat fee of $80 to any country!
Please allow 3 – 5 business days for delivery outside of Australia.

Belles Fleurs Sydney will not be held responsible for any additional costs or delays in the recipients country so please check with the relevant department to avoid any complications.

Please email us to sales@bellesfleurs.com.au for any enquiries if your requested destination country is not listed at checkout.